Frequently Asked Questions
Welcome to our frequently asked question section. Here you will find answers to our most frequently asked questions that are received here at The Urban Reptile. Should you not find the answer to your question please do not hesitate to contact us.
Do you offer payment plans?
Yes we can do payment plans. We typically require a 25% non-refundable deposit, or $100 (which ever is greater) and full payment within 60 days. Contact us directly if you are interested.
What forms of payment do you accept?
The temperatures are very hot/or very cold right now, will you ship?
In the heat of the summer or the cold of the winter you may have to be a little patient until we get weather that will be safe for your reptile to be shipped in. The health and safety of the animal is our number one priority.
What is your minimum order size?
I notice you are in Canada, how does shipping to the US work?
Who do you use for shipping in the U.S.?
Who do you use for shipping in Canada?
Can I pick up my order from your facility?
How do you ship internationally?
If I order from you can I pick up my animal at the HAMM show?
What is the best way of contacting you if I have any questions?
We’re happy to hear from you so we encourage you to contact us by email at info@theurbanreptile.com or visit/message us through Instagram (@the_urban_reptile)or FaceBook (The Urban Reptile). You can also text or call us at 416.518.1074, but because we are often working in the facility email or text is often the best way of contacting us.